Video
consultations
We offer an outpatient video consultation appointment service called NHSVideoConsult. You may be asked by a clinician if you would like to use our video consultation service for a new or follow-up outpatient appointment. This is as an alternative to visiting the hospital for a face to face appointment.
Check your video and microphone settings in our test waiting room.
Join Our Test Waiting Room
This waiting room is open Monday 3.30-4.30pm; Tuesday 8.45-9.45am; Wednesday 3.30-4.30pm; Thursday 12-1pm; and Friday 8.45-9.45am. Please note this service is not available on bank holidays. A member of the QVH team will log on to the test call to help check the connection with you.
Our video waiting rooms
Cardiology
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For patients with cardiac referrals.
Children's Clinic
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For children being seen by a paediatrician for a medical reason e.g. problems with their stomach, growth, skin rashes or feeding, who are unlikely to need surgery.
Our children’s general surgery clinic is for children with concerns that are not skin, facial or dental in origin.
Elderly Care & Parkinson's
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For older patients with Parkinson’s disease, respiratory conditions, stroke or other musculoskeletal disorders.
Ear, Nose & Throat (ENT)
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For patients referred for ear nose and throat surgery; neck lumps; swallowing problems; or head and neck oncology.
Emergency burns assessment centre (EBAC)
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For patients referred for an emergency burns assessment
Emergency Department (hands)
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For patients with hand injuries such as lacerations, hand and upper limb infections and crush injuries and have been asked by the trauma team to attend a video consultation.
Maxillofacial
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For patients referred for consultation about oral surgery; their teeth or tongue; jaw pain or fractures; mouth and lip lesions; or oncology.
Ophthalmology (eyes)
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For patients referred for corneoplastic, cornea services, cataracts and glaucoma consultations.
Orthodontics
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For patients referred for complex orthodontic problems. This includes retainer follow-up appointments.
Plastic surgery (Skin)
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For patients with booked consultations for facial palsy, burns, breast surgery, hand surgery, lower limb and general plastics, skin lesions and skin cancer.
Pre-Assessment
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For patients preparing to have planned surgery and includes assessments and the chance to ask questions.
Psychological Therapies
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For patients accessing individual or group psychological therapy for a range of conditions including sleep problems and trauma.
Rheumatology
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For patients with inflammatory arthritis, connective tissue diseases, metabolic and inflammatory muscle diseases, osteoporosis and metabolic bone diseases and rheumatism.
Sleep Service
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For patients referred for all aspects of sleep medicine.
Therapies
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or clinics run by QVH physiotherapists, occupational therapists, dieticians and speech and language therapists:
- hand therapy
- scar therapy for adults and children
- musculoskeletal outpatient physiotherapy
- neurological physiotherapy
- rehabilitation therapy
- orthotics and surgical appliances
- facial palsy therapy (physiotherapy/speech and language)
- speech and language therapy
- dietetic therapy clinics.
How does it work?
This video will give you an idea of how your video consultation will work.
FAQs
Below are some frequently asked questions from our patents.
You will have received a letter or email, and also a text message if we have your mobile number, with details of your appointment, including the date and time and the name of your virtual clinic.
During office hours 8.30am-4.30pm please call 01342 414489 and one of the team will try and help you.
If you need to change your appointment date or time, or would prefer not to have a video consultation, please contact our appointments team on 01342 414141 who will be able to amend this for you.
If this is the first time you are having a video consultation, we recommend you check and test your equipment in advance. You can test your video connection prior to your appointment using our test waiting area during the times below. A member of the QVH team will log on to the test call to help check the connection with you:
Monday 3.30-4.30pm; Tuesday 8.45-9.45am; Wednesday 3.30-4.30pm; Thursday 12-1pm; and Friday 8.45-9.45am. Please note this service is not available on bank holidays.
- You will need a good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
- A private, well-lit area where you will not be disturbed during the consultation
- An internet browser: Google Chrome on a desktop or laptop, or on an Android tablet or smartphone; or Safari on an Apple iMac, MacBook, iPad, or iPhone. We recommend when using Apple devices to use Safari 12.4 or later, for all other devices use Google Chrome 80 or later or Microsoft Edge 83 or later, for both video consultations and uploading photographs.
- Web-camera, speakers, and microphone already built into laptops or mobile devices
Please note the video consultations do not work on Internet Explorer.
Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter. Personal details entered at the start of video consultation will be deleted at the end of the call. You may be asked for permission to upload photos just for the purposes of your consultation, for example a skin lesion. Read our privacy statement here.
The video call is free (except for your internet usage).
You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Skype or FaceTime (roughly 500 MB for 20 minutes).
When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Occasionally your appointment might not run at the planned time. When this happens the consultant will aim to send you a message via the application.
During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.