My Health and
Care Record

My Health and Care Record, powered by Patients Know Best (PKB), is a secure online personal health record where you can see most of your appointment letters and results. It can be accessed from any device, or the NHS App, at any time, and is free to use.

My Health and Care Record logo

Queen Victoria Hospital is starting to roll out My Health and Care Record. Current patients who have provided us with an email address will receive an invitation to join the platform in August 2023. Invitations will be sent from Patients Know Best who power the platform. Over the coming months, your information relating to letters, appointments and test results will be available.

What are the benefits of My Health and Care Record?
  • It is a secure space where you can see your hospital appointment/clinic letters, and test results
  • Instant notifications when new information is available
  • Your information is available to you on any device with internet access, anywhere and at any time
  • You have the option to securely share this information with your family, carers and health professionals, if you want to
  •  It reduces the number of paper letters sent so is better for the environment.

Patients who have provided an email address or mobile phone number may receive an invitation to register for My Health and Care Record (powered by Patients Know Best). If you have not received an invitation but you have been a patient recently, you can register via the link above.

Need help signing in or registering? You can find more information by clicking this link.

How does it work?

This video will explain how to register for My Health and Care Record (powered by Patients Know Best)

Is my data safe?

Your health, your data, and your peace of mind.
Find out more here.


Below are some frequently asked questions from our patents.

Is it easy to use?

Yes. Choosing to register means, in future you will receive the majority of your hospital letters through the platform, all of your information is stored securely in one place. If you miss a notification, do not worry  we will know to send you a letter.

Learning how to use a new online platform may seem overwhelming at first, but it has been designed to be simple, straightforward and secure. This guide will help you through the process of registering.

What happens if I do not want to use this service or I do not have access to the internet?

The online patient held record is an optional service and requires you to ‘opt-in’. If you do not opt-in or are unable to access the internet, it will not affect the care that you receive. If you do not wish to use this service, you can ignore the invitation and you will continue to receive your hospital correspondence in the usual way.

If you have opted in to this service and then change your mind and no longer wish to access My Health and Care Record, you can contact if you then decide you do want access we can also add you back in.

Can I ask a carer or family member to register on my behalf?

If you want the family member or carer to have access to your portal record they can be added in the ‘sharing’ section. This will allow them to set up their own account and allow you to control the level of access they have to your record. For more information click here.

Is the system secure and how can I be sure my information will not be shared or sold?

My Health and Care Record (powered by Patients Know Best) is compliant with the NHS network, so it is just as secure as the information we already hold on you.

However, it is unique because it also gives you, the patient, access to your information via any web-enabled device. Patient information is encrypted (or coded) and only people who have permission to view your information can do so.

Why is my record is empty?

Queen Victoria Hospital is implementing My Health and Care Record in phases, starting with creating your record. In the coming months you will be able to see your appointments, appointment/clinic letters and test results.

How will I know if there is new information?

When you register you will be asked to provide an email address. A notification will be sent to this email address when new information is available.

Does this mean I will not receive any letters or texts from QVH?

Your appointment letters will be available to view digitally within My Health and Care Record. If you do not access them after receiving the email notification, they will be posted to you.

You will continue to receive text message reminders as long as we have your mobile number and you have not previously opted out.

Are other hospitals using this?

Yes. Many other trusts across Sussex and the UK are using My Health and Care Record (powered by Patient Knows Best). So if you are a patient at another Trust who is also using the same system to send health information to you then you will see that data in your record too, meaning a fuller, more comprehensive personal health record.

I am having technical issues with registering. Who should I contact?

If you have any technical queries about My Health and Care Record (powered by Patients Know Best), please contact their help desk on and they will be happy to help.

You can also access the user guide here.

I have a query about the information stored online. Who should I contact?

If you have any queries about the information about you in My Health and Care Record please email and a member of the team will be pleased to help. You only need to provide your name, the name of the organisation that created your account (e.g. QVH) and a summary of any problems you have encountered.

You can also access the user guide here.