My Health and
Care Record

Yes. Choosing to register means, in future you will receive the majority of your hospital letters through the platform, all of your information is stored securely in one place. If you miss a notification, do not worry  we will know to send you a letter.

Learning how to use a new online platform may seem overwhelming at first, but it has been designed to be simple, straightforward and secure. This guide will help you through the process of registering.

The online patient held record is an optional service and requires you to ‘opt-in’. If you do not opt-in or are unable to access the internet, it will not affect the care that you receive. If you do not wish to use this service, you can ignore the invitation and you will continue to receive your hospital correspondence in the usual way.

If you have opted in to this service and then change your mind and no longer wish to access My Health and Care Record, you can contact qvh.systemshelpdesk@nhs.net if you then decide you do want access we can also add you back in.

Queen Victoria Hospital runs a number of clinics based at other hospitals and healthcare facilities.

Whilst you may not have been to its hospital in East Grinstead, you may still be seen by Queen Victoria Hospital clinicians. This is why you have received an invite to join My Health and Care Record.

You can find out more about the other locations Queen Victoria Hospital works in here.

If you want the family member or carer to have access to your portal record they can be added in the ‘sharing’ section. This will allow them to set up their own account and allow you to control the level of access they have to your record. For more information click here.

Your family member/carer will need to use the web-based version of My Health and Care Record to see information about you, not the NHS app.

My Health and Care Record (powered by Patients Know Best) is compliant with the NHS network, so it is just as secure as the information we already hold on you.

However, it is unique because it also gives you, the patient, access to your information via any web-enabled device. Patient information is encrypted (or coded) and only people who have permission to view your information can do so.

You can read Queen Victoria Hospital’s privacy information here.

Queen Victoria Hospital is implementing My Health and Care Record in phases. In the coming months you will be able to see your appointments, appointment/clinic letters and test results.

Information relating to appointments/treatment prior to the hospital introducing My Health and Care Record will not be available digitally here.

Your appointment letter will remain in your digital health record on My Health and Care Record, meaning you do not need a paper copy.

You do not need to print our your letter and bring it with you to your appointment. If you want to print it at home for your own reference you can by downloading it.

When you register you will be asked to provide an email address. A notification will be sent to this email address when new information is available.

Queen Victoria Hospital is currently unable to facilitate online access for patients who are under 16 years old, or access for Parents/Carers to see the records of patients who are under 16 years old.

Your appointment letters will be available to view digitally within My Health and Care Record. If you do not access them after receiving the email notification, they will be posted to you.

You will continue to receive text message reminders as long as we have your mobile number and you have not previously opted out.

Yes. Many other trusts across Sussex and the UK are using My Health and Care Record (powered by Patient Knows Best). So if you are a patient at another Trust who is also using the same system to send health information to you then you will see that data in your record too, meaning a fuller, more comprehensive personal health record.

To ensure that your information is secure, we ask that you choose a good password when you first register.

It must:

• be 10 or more characters long.
• contain at least one uppercase letter, one lowercase letter, one special character and one number.
• have valid special characters such as: !”#$%&’*+,-.\:;<=>?@[]^_`{|}~

If you need to speak to us about your appointment or think any of the details are incorrect, please let us know. You can find details of the relevant team on the appointment letter.

If you have any technical queries about My Health and Care Record (powered by Patients Know Best), please contact their help desk on help@patientsknowbest.com and they will be happy to help.

You can also access the user guide here.

If you have any queries about the information about you in My Health and Care Record please email qvh.systemshelpdesk@nhs.net and a member of the team will be pleased to help. You only need to provide your name, the name of the organisation that created your account (e.g. QVH) and a summary of any problems you have encountered.

You can also access the user guide here.

You can also read Queen Victoria Hospital’s privacy information here.

If you do not want to receive your letters digitally please do not click on the link in the notification email. By not opening the link, a copy of the letter will be sent to you in the usual way through the post.

If you no longer want to be registered for the My Health and Care Record platform you can email help@patientsknowbest.com and the team can help you. Please note this can de-register you from all hospital trusts that are sending you information via this platform, not just QVH.

This privacy statement discloses the privacy practices for www.qvh.nhs.uk and https://onlineservices.qvh.nhs.uk, the websites of Queen Victoria Hospital NHS Foundation Trust. It applies solely to this website; links within this site to other websites are not covered by this privacy statement

Information collection and use

Queen Victoria Hospital NHS Foundation Trust does not store or collect any personal information about site users. The system will record your email address and other information if volunteered to us by you. This information shall be treated as confidential. It may only be used for internal review and to contact you regarding any feedback. You can read our patient privacy notice here.

Virtual clinics

We will ensure that any information you provide to us will be held securely and will only be accessed by specifically authorised members of staff. However, please be aware that communications via email using the internet is not guaranteed to be a secure method of transfer particularly if you are using a public network, and you will need to be careful about who has access to your email account. If you have any questions related to the security of your information please contact our Data Protection Officer at qvh.dataprotection@nhs.net

Data protection

The Data Protection Officer for the Trust is:
Dominic Bailey, Information Governance Lead
Telephone: 01342 306623
Email: dominic.bailey@nhs.net
Please contact Dominic if you have any questions about the privacy and confidentiality of your information or a general query about how we use your data.

Cookies

The QVH website does not leave cookies on a visitor’s computer or device and is therefore compliant with the 2011 Privacy and Electronic Communications Regulations.

Notification of changes

Queen Victoria Hospital NHS Foundation Trust reserves the right to change the privacy statement without notice. It is the responsibility of users to check this privacy statement regularly.